Refund & Return Policy

All Policies

Clear return and refund rules for damaged, expired, or incorrect items.

Eligible Return Cases

Wrong item delivered compared to invoice.
Expired or near-expiry item against agreed product standard.
Damaged packaging, leakage, or quality issue at handover time.

Return Request Window

Return requests must be raised within 48 hours of receiving goods.
Proof photos, product batch details, and invoice number are required for fast verification.

Refund and Replacement

After approval, refund, replacement, or exchange is processed based on stock and case type.
Rejected claims include misuse, delayed reporting beyond the allowed window, or missing required proof.